Last Updated: April, 2026

Flow Temple (“we,” “us,” or “our”) is committed to protecting your privacy. We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).

1. Our Status as a Health Service Provider

Under Australian law, providing Traditional Chinese Medicine (TCM) education and wellness tools classifies us as a Health Service Provider. This means we are bound by the highest standards of data protection for your “Sensitive Information” (Health Information), regardless of our annual turnover.

2. Types of Information We Collect

We collect information that allows us to fulfill your orders and support your wellness journey:

  • Identity & Contact Data: Name, email address, billing/shipping addresses, and phone number.

  • Transaction Data: Purchase history and details of Student Kits or Masterclass enrollments.

  • Sensitive Health Information: Data regarding your wellness goals, TCM interests, or physical symptoms provided during practitioner inquiries or course participation.

  • Technical & Usage Data: IP address, browser type, interaction data (clicks/scrolls), and device identifiers collected via our infrastructure and analytics tools.

3. Purpose of Collection & Use

We use your information to:

  • Primary Purpose: Provide access to the Video Masterclass and deliver physical Student Kits.

  • Guidance: Offer personalized TCM feedback and practitioner support.

  • Marketing (Express Consent): Send you TCM wellness tips, brand updates, and newsletters. We only do this if you have expressly opted-in (e.g., via a checkbox at checkout or a signup form).

  • Security: Protect our site from fraud and cyber-attacks using diagnostic technical data.

4. Direct Marketing & Newsletters

When you subscribe to our newsletter or opt-in for brand updates, we use your data to keep you informed about the Flow Temple ecosystem.

  • Consent: By opting in, you provide express consent under the Spam Act 2003 (Cth).

  • Control: Every marketing email includes a one-click “Unsubscribe” link. You may withdraw your consent at any time.

5. Disclosure to Third Parties & Future Plugins

We do not sell your data. We share information with service providers only as necessary to run our business. Our tech stack includes:

  • Infrastructure & Security: Hosting (Hostinger), CDN/Security (Cloudflare), and security firewalls.

  • Payments: PCI-DSS compliant processors (Stripe, WooPayments).

  • Logistics: Local and international couriers (Australia Post).

  • Analytics & Marketing: Tools like Google Analytics, social media pixels (TikTok/Meta), and email automation platforms.

  • Future Updates: We may add new plugins or tools to enhance site performance or marketing. These will always fall under the categories above and be managed in accordance with this policy.

6. Cross-Border Data Transfers

Many of our technical partners (including Stripe, Google, and TikTok) store data on servers located in the United States or the European Union. By using our services, you consent to this international transfer. We ensure these partners adhere to data protection standards equivalent to Australian law.

7. Data Security & Storage

Your information is stored on secure, encrypted servers provided by Hostinger. We implement SSL (Secure Socket Layer) encryption for all data transmissions to prevent unauthorized access.

8. Your Rights: Access, Correction, and Anonymity

  • Access: You have a legal right to request a copy of the personal and health information we hold about you.

  • Correction: You may ask us to update or correct inaccurate data.

  • Anonymity: You may browse our site or make general inquiries using a pseudonym, though verified identity is required for purchases and course enrollment.

9. Complaints

If you believe we have breached your privacy, please contact us at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.